You will need to create a new account for the LAIKA Shop — accounts from the old LAIKA Store are no longer active. If you have a question about your purchase history from the old LAIKA Store, you can reach out to us at email@example.com.
See below for frequently asked questions about The LAIKA Shop.
Don’t see the answer you’re looking for? Reach out to us at firstname.lastname@example.org and we will do our best to respond to your inquiry within 1-2 business days.
Yes! You can purchase a digital gift card here, which will be delivered to your recipient via email.
Reach out to customer service at email@example.com and we will be able to provide the balance of your gift card.
We will gladly transfer the balance of your old LAIKA Store gift card to a new gift card, valid at the new LAIKA Shop. Reach out to us at firstname.lastname@example.org.
You will see an option to sign up for our waitlist on the product page for the out-of-stock item. If you sign up for the waitlist, you’ll be notified first when it’s back in stock.
Yes! We love to hear from customers with ideas for products inspired by LAIKA worlds and characters. Please reach out to us at email@example.com.
Orders typically ship out within 1-3 business days. You can check the status of your order via the tracking link provided in your shipping confirmation email.
The LAIKA Store accepts the following payment methods:
- American Express
- Diners Club
- Shop Pay
- Apple Pay
- Google Pay
If you wish to cancel a recent order, reach out to us at firstname.lastname@example.org and we will do our best to accommodate your request. However, if the order is already in process at our warehouse, we will not be able to cancel your order.
Estimated shipping dates for your pre-ordered item(s) should be included in your email confirmation. If you have any questions, feel free to reach out to us at email@example.com.
We currently ship to the following countries:
- Australia (Western Australia, South Australia, Queensland, NSW, Victoria)
- Canada (British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia)
- New Zealand
- United Kingdom
- United States
Additional customs and import taxes and fees may apply for international orders — these fees will be calculated at checkout.
Don’t see your country listed? Feel free to reach out to us at firstname.lastname@example.org and we will do our best to accommodate you in the future!
Our domestic economy shipping rates are as follows:
- U.S. orders under $50 cost $5
- U.S. orders between $50-$99 cost $8
- U.S. orders over $100 qualify for free shipping
Our 2-day domestic economy shipping rates are as follows:
- U.S. orders under 6 lbs cost $25
- U.S. orders over 6 lbs cost $30
International shipping rates vary by country and weight, and will be calculated during checkout.
- Domestic economy orders take 5-8 business days
- Domestic 2-day orders take 1-2 business days
- International orders take 6-18 business days
LAIKA does currently not accept returns, and all sales are final. If you’re not satisfied with your purchase, reach out to us at email@example.com and we will do our best to make it right.
Exchanges will be accepted for apparel items only — if you would like to exchange your apparel item for a different size, please reach out to us within 30 days at firstname.lastname@example.org with your order number and the item and size you would like to exchange. Items should be unworn, unwashed, and with original tags attached. Customer service will respond with instructions on how to exchange your order.
For more information about returns, visit our Shipping & Returns page.
If you receive an item which is damaged or defective, please send a photo of the item and the defect or damaged area to email@example.com. Please include your name, email and order numberin your correspondence. We will review the photo and respond with further instructions.
For more information on our return policy, visit our Shipping & Returns page.