Subtitle Availability: English, Spanish, French
How can I contact the Laika Store?
Hours: Monday through Friday, 9 am to 5 pm EST
We typically respond to emails within 1 – 3 business days of receipt.
ORDERS AND SHIPPING
How long will it take to receive my order?
Print-on-demand orders typically take 7–10 business days to ship, depending on the order. All other product orders typically take 4-8 business days to ship. Delivery time varies based on your location and size of your order.
How do I track my order?
You will receive a confirmation email when we receive your order. If you do not receive the confirmation message within a short time of placing your order, please check your Spam or Junk folder just in case the confirmation email got delivered there instead of your inbox. If so, make sure you mark the confirmation as Not Spam, which should allow future messages to get through to you. Once your order has shipped, you will receive a confirmation email with your tracking information.
Do you ship products Internationally?
We currently only ship products to the United States and Canada.
What is your return policy?
We want you to love your purchase. We apologize if you are not completely satisfied with your order. We will gladly accept returns or exchanges up to 45 days from date of delivery. If 45 days have gone by since your order was received, unfortunately we cannot offer you a refund or exchange. To be eligible for a refund or exchange, returned items must be in unused, original condition (and packaging, if applicable). When returning an item, it is recommended that you utilize a carrier that provides tracking services. We cannot assume responsibility for items lost in transit. If you have received an incorrect order or defective item(s), you will not be responsible for return or replacement shipping charges.
How do I return or exchange an item?
We accept returns or exchanges within 45 days from the date you received your order. Please contact customer service at firstname.lastname@example.org with your name, order number and reason for returning the item(s).
Customer service will respond via email within 1 – 3 business days with instructions on how to return or exchange your order.
Who pays for shipping on items for return?
You will be responsible for paying the shipping costs for returning your item. Original shipping costs are non-refundable.
Who pays for shipping on items for exchange?
You will be responsible for paying the shipping costs for returning your item. We will send the new item out to you at no extra cost.
What if an item is damaged or defective?
If you receive an item which is damaged or defective, please send a photo of the item and the defect or damaged area to email@example.com. Please include your name, email and order # in your correspondence. We will review the photo and respond with further instructions.
What if I’ve received the item as a gift and I want to return or exchange?
Please contact customer service at firstname.lastname@example.org for returns/exchanges of gifts. Customer service will respond via email within 1 – 3 business days with instructions.
How long until I receive my refund?
Please allow 7 - 10 business days for your return to be processed by our warehouse. The amount of time for the refund to reflect back on your account will depend on your financial institution. Please contact your bank, credit card company or other financial service provider for questions about timing of returned funds.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
Book with obvious signs of use
CD, DVD, BluRay or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 45 days after delivery
We will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Can I change or cancel an order?
We regret that we are unable to change or cancel your order once it has been processed for shipping from our fulfillment center. If you no longer wish to receive your order once it has shipped, we recommend you refuse the order when our carrier attempts delivery. The item(s) will be brought back to the fulfillment center at no additional cost to you, and you will be refunded for the value of the item(s). If your order has not been processed for shipping from our fulfillment center, we can cancel the order before shipment as well as assist you in creating a new one with any changes you would like to make. Changes to your shipping address can only be made prior to the shipment of your order, and you will need to verify the original shipping address for security purposes.