Return and Exchange Policy
What is your return policy?
We want you to love your purchase. If you’re not 100% satisfied, we accept returns or exchanges within 30 days from the date you received your order, and you will be charged a 15% re-stocking fee. Shipping fees are not refundable.
Note that items must be returned unused, in the original condition and packaging. Customer pays return shipping.
How do I return or exchange an item?
We accept returns or exchanges within 45 days from the date you received your order. Please contact customer service at email@example.com with your name, order number and reason for returning the item(s).
Customer service will respond via email within 1 – 3 business days with instructions on how to return or exchange your order.
Who pays for shipping on items for return?
You will be responsible for paying the shipping costs for returning your item. Original shipping costs are non-refundable.
Who pays for shipping on items for exchange?
You will be responsible for paying the shipping costs for returning your item. We will send the new item out to you at no extra cost.
What if an item is damaged or defective?
If you receive an item which is damaged or defective, please send a photo of the item and the defect or damaged area to firstname.lastname@example.org . Please include your name, email and order # in your correspondence. We will review the photo and respond with further instructions.
What if I’ve received the item as a gift and I want to return or exchange?
Please contact customer service at email@example.com for returns/exchanges of gifts. Customer service will respond via email within 1 – 3 business days with instructions.
How long until I receive my refund?
Please allow 7 - 10 business days for your return to be processed by our warehouse. The amount of time for the refund to reflect back on your account will depend on your financial institution. Please contact your bank, credit card company or other financial service provider for questions about timing of returned funds.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
Book with obvious signs of use
CD, DVD, BluRay or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 45 days after delivery
We will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Can I change or cancel an order?
We regret that we are unable to change or cancel your order once it has been processed for shipping from our fulfillment center. If you no longer wish to receive your order once it has shipped, we recommend you refuse the order when our carrier attempts delivery. The item(s) will be brought back to the fulfillment center at no additional cost to you, and you will be refunded for the value of the item(s). If your order has not been processed for shipping from our fulfillment center, we can cancel the order before shipment as well as assist you in creating a new one with any changes you would like to make. Changes to your shipping address can only be made prior to the shipment of your order, and you will need to verify the original shipping address for security purposes.
Where will I ship returns?
Returns must be returned to:1501 Adams St.
Attn: Laika Returns