Refund Policy

 

Returns or exchanges

We apologize if you are not completely satisfied with your order. We will gladly accept returns or exchanges up to 30 days from date of delivery. If 30 days have gone by since your order was received, unfortunately we cannot offer you a refund or exchange.

To be eligible for a refund or exchange, returned items must be in unused, original condition (and packaging, if applicable).

 When returning an item, it is recommended that you utilize a carrier that provides tracking services. We cannot assume responsibility for items lost in transit. If you have received an incorrect order or defective item(s), you will not be responsible for return or replacement shipping charges.

To complete your return or exchange, we require the original packing slip/receipt to accompany the item(s) to be returned or exchanged.

You MUST contact us prior to sending a return or exchange back via email at laika-customerservice@laika.com.

 

Returns or exchanges can be sent to:

LAIKA Returns

701 Mistletoe Road

Ashland, OR 97520

 

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):

Book with obvious signs of use
CD, DVD, BluRay or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

 

Refunds (if applicable)

Once your return is received and inspected, refunds are generally processed within 1 week of receipt of the returned item(s) back to the store fulfillment center. You will be refunded or credited for the price of the item(s) only. Original shipping charges and return shipping charges will not be refunded.

If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card used in the original order, within a certain amount of days.

Refunds and credit for an exchange may only be granted to the credit card used in the original order. An item(s) being exchanged for a higher priced item(s) will require payment for the difference.

We will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your account again. Then contact your credit card company as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at laika-customersrvice@laika.com.

 

Shipping

To return your product, you MUST contact us prior to sending a return or exchange back via email at laika-customerservice@laika.com.

 

Send your product to:

LAIKA Returns

701 Mistletoe Road

Ashland, OR 97520

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, and we issued you a return shipping label, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Changing or canceling an Order

We regret that we are unable to change or cancel your order once it has been processed for shipping from our fulfillment center. If you no longer wish to receive your order once it has shipped, we recommend you refuse the order when our carrier attempts delivery. The item(s) will be brought back to the fulfillment center at no additional cost to you, and you will be refunded for the value of the item(s). If your order has not been processed for shipping from our fulfillment center, we can cancel the order before shipment as well as assist you in creating a new one with any changes you would like to make. Changes to your shipping address can only be made prior to the shipment of your order, and you will need to verify the original shipping address for security purposes.

 

For assistance please contact LAIKA Customer Service at 503-906-5497 or laika-customerservice@laika.com